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Custom Colour Set
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67 658 Verified Client Reviews |
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Used color todayColor is too much brass or reddish tones i want more true brown. I added new photos from today after I used color. What can be changed for next time? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
No longer covers grays.I have been an esalon customer for almost two years. For the past few shipments, the color no longer covers my gray well. What it does cover , fades quicker, and it is no longer covering resistant grays that it had always covered in the past. This does not seem like the same quality product I have always received. I have given it a few months, but no longer want to pay for something that no longer works. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNadine - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Perfect colorI just had to write to let you know that my first color pack could not have been any closer to my natural color! Since this is my first kit I was skeptical about it when I saw the bottle saying "copper" since I have red highlights naturally in my hair I was afraid of it being red when I was done. I went ahead with it today and I was pleasantly surprised when it was the perfect brown I wanted. I hope it doesn't change in the coming weeks like so many store-bought colors have. It is just PERFECT! 13 of 13 people found this review helpful. Did you? |
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Response From Our ExpertsLouise - We’re pleased to hear that you’re enjoying your color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Love it!!!Absolutely love ordering my color here!!! Great color, great customer service!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
Love it!Thanks, love the color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your color! We truly value your feedback and look forward to hearing from you again in the future. |
Hair looks amazingI was a bit apprehensive about changing my hair colour at first but I need not have worried. The products are excellent and the instructions were very easy to follow. Finally was my hair was dried the colour was lovely - a 5 star service and finsh Thank you 0 of 0 people found this review helpful. Did you? |
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No cover gray gairI like the color but it doesn't cover my grey hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTizita - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Colour does not last, and more expensive.I am noticing what others have noticed. The colour does not last as it used to and it is more expensive. The price increase from December 2021 to February 2022 = 31% plus. I have been using eSalon for years....now I am not sure if I will continue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrish - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Covered zero graysThe color is ok but it did not cover gray at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It’s rubbishTotally wrong colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa H. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |