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Custom Colour Set
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67 658 Verified Client Reviews |
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Did not cover gray very well. Dried out my hair.I am not ordering again... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Terry. We are sorry to hear that you were disappointed by the gray coverage of your recent color application and that it dried out your hair. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Don’t do itThis color was supposed to be a dark auburn and I got a copper ginger. Not what I wanted at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDana - I am so sorry to hear that, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No longer interestedProduct color smelled and burned at times. Color was not accurate, price to high. I went back to supermarket color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Louise, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great color !Beautiful color! Very impressed! Stylist was right on with color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaryjean - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Much betterLove the color and that it does not fade fast but immediately after dying my hair I still have quite a few grays. 0 of 0 people found this review helpful. Did you? |
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Awful.Color did not come out right at all. Contacted a salon and they adjusted color but it did not cover over the mistake of the first one. Made my roots look ridiculous. Now I have to pay for color correction at a salon I previously sent pictures of how wrong the color was 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVicky - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn't cover my graysThis is the second time I try this product. The first time, I followed the directions and my hair didn't pick up the color with one use so I did it twice since I had product left over and then my hair took up the dye. The same thing happened this second time around, none of my grays picked up the color so I have uneven color throughout. I'm most likely not going to continue using this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorrine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Meh.My color was dull and flat. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Three different colors of hairI had three different colors in my hair before I used the product and now there are three different shades of color from what it was originally 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharmaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover my grayLoved the color and it didn't burn my scalp but but it did not cover my stubborn gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |