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Custom Colour Set
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67 589 Verified Client Reviews |
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Did not damageI didn't want orange, asked for no orange in my hair. Got lots of orange in my hair. 😟 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsReni - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help! |
Matched My Salon Formula Perfectly!I recently made the switch to eSalon after having my roots done at a salon, every 4 weeks, for over 15 years. The expense and inconvenience of working a salon visit into my busy schedule motivated me to try eSalon. I am very happy with the products and service I have received. The color is high quality and matched my salon formula exactly! I still visit my salon for cuts and the occasional keratin treatment, but no longer get my roots done. The instructions are very easy to follow and the color looks fantastic. If you're considering doing your own root touch up, give it a shot. I am so glad I did. 3 of 3 people found this review helpful. Did you? |
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Easy to useFound instructions easy to follow the mixture doesnt smell too bad 1 of 1 people found this review helpful. Did you? |
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Custom Color SetI had asked for the color to be lightened a little. I am a brunette and thought my color was a bit too dark. With the rather unspecific color change request the color was spot on!!! I was thrilled. It was just light enough that it was exactly what I wanted!! Great job by the stylist who mixed my color! 0 of 0 people found this review helpful. Did you? |
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Wrong color and they didn't fix itIt was not the right color and I asked for it to be redone and they said they would but never sent it and are now sending another order of the wrong color and charging me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. |
AwfulPlease don’t waste your money. This is probably one of the worst hair dyes I’ve used. The bottles aren’t big enough to do your full head, the dye itself sets on your hair so it’s impossible to massage/ distribute evenly through the hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecca Davies D. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been. Based on your profile, we see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't like the colorI didn't like the color but have worked with the color specialist to get a different color blend. I will update after the new color arrives. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We truly appreciate your feedback! We're so sorry to hear you weren't a fan on the color but to hear that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Exactly what I want thankVery nice 3 of 3 people found this review helpful. Did you? |
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DisappointedUnfortunately the product did not cover the grey hairs, which was my main concern 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsI'm so sorry to hear you were unhappy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and our colorist team will help you out! |
Perfect!This mix is wonderful. Covers grey, vibrant and shiny and hair full of volume! Thank you so much. 2 of 2 people found this review helpful. Did you? |