|
Custom Colour Set
|
67 669 Verified Client Reviews |
|
Sort by: |
|
Love my colorEasy directions + beautiful color = happy customer 😊 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAndrea - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Perfect color!Requested help with toning down my brassiness in my hair. Because my hair to lighten in the summer and tends toward brassy blond. Received the best color ever! My roots look good and the brassiness is gone. And my hair exactly matches my youngest daughter’s hair. My natural color!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKirsten - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Color is greatIt covers the gray. Love the color 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJune - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Love my color and hi-litesI have been using eSalon for a few years now and I love them. I changed my color once and went right back to the original color. They just know their stuff. Love them. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTeresa - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Darker than expectedI was expecting the color to be lighter than it was. My colorist has been amazing and worked with me right away to have this corrected on my next order so its the color i was looking for. Excellent service for sure. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsVicki - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
This was my first time and I have to admit I got the wrong color.I wanted a muchThis was my first time ordering and I really wanted a much lighter brown with red in it.i need to speak with.ce line on this How do I lighten it up?I'd rather speak with her in person.thank you Mrs lynell Lambert 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLynell - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs based on your conversation with her. We look forward to hearing your feedback on this new formulation soon. |
My first & second shippment was the perfect color.The color are fantastic, but for some reason my last order contains much red in it. I was disappointed after the coloring. I am to sick to report this matter at present. i had major back surgery. Please do not change my formula. Thank you. Recommend to anyone who wants a good hair color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDoreen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Did not cover gray color fades out in 3 weeksSo much for the professional color matching. It only last for 3 weeks. As for first time buyer I was suppose to have free shipping was charged I'll stay with store bought hair color that lasts I do not recomend esalon 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPatricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Good hair color, Horrible customer serviceI have been using e-salon for about a year now. For some reason I did not get my order sent to the same mail box I have used for a year now. I called e-salon and they would not re mail my order. Instead told me to go to the post office because it could not be safety left at the same mail box it was sent to before for a year. This never happened to me before. Chewy.com just re sends the product and does not make you feel like a criminal. It is one box of hair dye...they have lost me as a customer due to being treated rudely and because I can’t depend on getting my order from them now anyway. If you live at an apartment, save yourself the trouble and do not use e salon bc you may not get your order. Bc apparently appt mailboxes are not safe and they won’t leave it in front of your door either. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Too copperyLeft my hair with tones 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNicole - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |